kiriya 11's Privacy Policy

1 Types of Information Collected

To provide services on the kiriya 11 platform, we collect two types of information — information provided directly by the user and technical information collected automatically.

1.1 Information Provided Directly

The information you provide during account registration, identity verification, or when seeking support includes:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (required for identity verification)
• bKash, Nagad, or Rocket account numbers (for transactions)
• Current address

1.2 Automatically Collected Information

The following technical information is automatically recorded when you browse the site or use the app:

• IP address and device identifier
• Browser type, operating system, and screen resolution
• Source of visit (referrer URL)
• Session duration and details of pages visited
• Cookies and session tokens (see Section 6 for details)

2 How Information Is Collected

kiriya 11 collects information only through direct and transparent means. The following channels are used:

2.1 Registration and Transaction Process

Information required when opening an account, making a deposit, or withdrawing funds is taken directly through registration forms and the payment interface. Necessary information is exchanged with bKash, Nagad, and Rocket to process transactions through their services.

2.2 Through Customer Support

When you contact our support team via live chat or email, the content of that conversation is stored so that we can provide you with better service in the future.

2.3 Automated Technology

Technical information is collected through cookies, web beacons, and log files while you use the website and mobile app. This information is used to improve site performance and prevent fraud.

3 Purpose of Using Information

kiriya 11 uses collected information only for the specific purposes listed below. Information is not sold to any commercial advertising agency.

• Account Management: To handle registration, verify login, and ensure account security.
• Payment Processing: To complete deposit and withdrawal transactions, with minimum amounts of ৳300 and ৳800 respectively.
• Identity Verification: To confirm account ownership and prevent multiple accounts.
• Service Improvement: To analyse user experience and improve the platform.
• Fraud Prevention: To detect unusual transactions and maintain platform security.
• Customer Support: To provide accurate and prompt assistance in resolving your issues.
• Bonus and Offer Management: To ensure the terms of the welcome bonus and other promotional offers are fulfilled.
• Legal Compliance: To comply with applicable laws and regulations.

4 Data Storage and Security

The security of your information is one of kiriya 11's highest priorities. We apply industry-standard technical and administrative measures.

4.1 Encryption and Technical Security

All data is encrypted using SSL (Secure Socket Layer) technology before being sent to the server. Payment information and personal identity-related data are stored separately in encrypted databases with very limited access.

4.2 Retention Period

Necessary information is retained for as long as your account is active and after account closure until required for legal obligations or dispute resolution. Transaction records are kept for the period specified under applicable regulatory rules.

4.3 Internal Access Control

Among kiriya 11's staff, only responsible and trained personnel may access user information. All access is logged and audited regularly.

5 Sharing Information with Third Parties

kiriya 11 never sells your personal information or transfers it to advertisers. Only the necessary amount of information is shared with trusted parties in the limited cases below:

5.1 Payment Processors

The required information is provided to bKash, Nagad, and Rocket to complete transactions through their services. These organisations are governed by their own privacy policies and do not use your information elsewhere without kiriya 11's instruction.

5.2 Technology Service Providers

We work under contract with specialist firms for server hosting, security testing, and fraud detection services. Only the information necessary for the work is shared with them.

5.3 Legal Reasons

If it becomes necessary to provide information due to a court order, a lawful request from an investigating authority, or a legal obligation, this may be done. In such cases, we will try to notify you in advance wherever possible.

6 Cookies and Tracking Technology

The kiriya 11 platform uses cookies to function properly and to improve your experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and keep security features active. Without these, the platform cannot function properly.
• Analytics Cookies: To understand which pages are used most and how long users spend on the site.
• Preference Cookies: To remember your language or display preferences.

6.2 Cookie Control

You can disable or delete cookies from your browser settings. However, disabling essential cookies may disrupt core functions such as login and transactions. For the Android and iOS apps, permissions can be managed from the device's privacy settings.

7 Your Rights

Every user registered with kiriya 11 has the following rights regarding their personal information:

• Right to Know: If you want to know what information we hold about you, contact our support team.
• Right to Correction: If any information is incorrect, you can request a correction through account settings or live chat.
• Right to Deletion: In certain circumstances, particularly where there is no legal obligation, you can request that your information be deleted.
• Right to Restrict Processing: You can request that the use of your information for specific purposes be stopped.
• Right to Portability: You have the option to request your information in a structured format.

To exercise these rights, contact us via our 24/7 live chat or email. We provide support in both Bengali and English. Requests related to responsible gaming, such as self-exclusion requests, receive special attention under our Responsible Gaming policy.

8 Protection of Minors

All services on kiriya 11 are for those aged 21 and above only. We do not knowingly collect information from any minor.

Age is verified at the time of registration. If an account is later found to belong to a minor, that account will be immediately closed and the associated information will be securely deleted. If a parent or guardian believes their child has created an account on our platform, please contact us immediately.

9 Policy Changes

kiriya 11 may update this privacy policy from time to time. After each change, the "Last Updated" date at the top of the policy will be revised.

For significant changes, registered users will be notified in advance by email or through a notice within the platform. Continued use of the site after changes have been made will be considered acceptance of the new policy. We therefore recommend revisiting this page periodically.

Alongside this policy, further details about kiriya 11's operating principles and commitments can be found on our About Us page.

10 Contact

If you have any questions, requests, or complaints about this privacy policy, please contact our support team:

• Live Chat: Active 24/7, in Bengali and English
• Email: [email protected]

We generally respond to any privacy-related request as quickly as possible. For urgent matters, live chat is the fastest option.